Refund Policy

Effective date: June 4, 2026

1. Eligibility

Refund eligibility depends on your subscription plan, purchase channel, usage, the timing of your request, and applicable consumer protection law. This policy applies to purchases made directly from Infraria for HelioHelm.

2. Request Window

Refund requests should be submitted within 14 days of purchase or renewal. If mandatory law gives you a longer withdrawal, refund, or cancellation right, that legal right applies.

3. Processing

Approved refunds are returned to the original payment method. Processing times depend on your payment provider and bank.

4. Non-Refundable Items

Past usage, one-time setup work, taxes, payment processing fees, and third-party charges may be non-refundable where legally permitted. We may decline refund requests that appear abusive or inconsistent with this policy.

5. Cancellations

You may cancel a subscription according to the cancellation options made available in the service or by contacting us. Cancellation stops future renewals but does not automatically refund prior charges unless required by law or approved under this policy.

6. Contact

Submit refund requests to [email protected]. Include the account email, purchase date, amount, and reason for the request.